Vertical Defense Contracting LLC dba Eric’s Home Services (“we,” “us,” or “our”) operates the website https://www.callerics.com and provides HVAC services in Mabank, the Cedar Creek Lake Area, East Texas, and the Dallas–Fort Worth metroplex. This Privacy Policy describes how we collect, use, and share information when you visit our website, contact us, or use our services.
Business Information
- Legal name: Vertical Defense Contracting LLC dba Eric’s Home Services
- Address: 115 Springleaf Ln, Mabank, TX 75147
- Email: info@callerics.com
- Phone: (214) 466-6465
Information We Collect
We collect information you provide directly to us when you request service, contact us, or interact with the website:
- Name
- Phone number
- Email address
- Service address (property where work will be performed)
- Service details (equipment type, issue description, appointment history, work performed, invoices, and related notes)
We may also collect technical information automatically when you use the website, including IP address, browser type, device type, pages viewed, and referring URLs, through standard log files and analytics tools.
How We Use Information
We use the information we collect to:
- Schedule and dispatch service appointments
- Perform the HVAC services you request
- Prepare estimates, invoices, and process payments
- Provide customer support, including answering questions and following up on service calls
- Send appointment confirmations, technician arrival notifications, and service updates
- Keep records for warranty claims, tax purposes, and business operations
- Comply with applicable law
Text Messaging (SMS)
When you opt in, you agree to receive text messages directly from Eric’s Home Services (Vertical Defense Contracting LLC) about your appointments, technician arrival, estimates, invoices, payments, and replies to your questions. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How We Share Information
We do not sell or rent your personal information. We share information only in the following limited circumstances:
- Service providers we rely on to operate the business — such as our scheduling and dispatch software provider, our payment processor, our email provider, and our website hosting provider. These providers only receive the information they need to perform their function on our behalf.
- Legal requirements — if required by law, court order, or a lawful government request.
- Business transfers — if we merge with or are acquired by another company, customer records may transfer as part of the transaction, subject to the terms of this Privacy Policy.
Text messaging opt-in data and consent are never shared with third parties for any purpose. See the SMS section above.
Data Security
We take reasonable administrative, technical, and physical safeguards to protect the personal information we collect from unauthorized access, use, or disclosure. No system is perfectly secure; if we become aware of a breach affecting your information, we will notify you as required by law.
Data Retention
We keep customer records for as long as needed to provide services, respond to warranty claims, maintain business and tax records, and comply with legal obligations. Text messaging opt-in records are retained for the period required by federal and state consumer-protection law.
Your Choices
- Opt out of text messages at any time by replying STOP to any text from us. You will receive a confirmation and no further texts (except a final opt-out confirmation) unless you opt in again.
- Opt out of marketing email by using the unsubscribe link in any marketing email we send.
- Access or correct your information by contacting us at info@callerics.com or (214) 466-6465.
- Request deletion of your personal information by contacting us. Some information may be retained if required for legal, tax, or warranty purposes.
Children
Our website and services are directed to adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us and we will delete it.
Cookies and Analytics
The website uses standard cookies and web analytics tools to understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect how some parts of the website function.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of the policy and post the revised version at https://www.callerics.com/privacy. Continued use of our services after a change constitutes acceptance of the updated policy.
Contact Us
Questions about this Privacy Policy or how we handle your information:
- Vertical Defense Contracting LLC dba Eric’s Home Services
- 115 Springleaf Ln, Mabank, TX 75147
- Phone: (214) 466-6465
- Email: info@callerics.com
See also our Terms & Conditions.